TicketPilot: AI-powered IT support
Natural-language requests, smarter routing and human review. 25-case RAG test: correct automatic routing improved from 36% to 76%; human approval remains.
R. Veera Manoharan · MBA candidate, IIM Lucknow
AI product manager, with a strategy lens.
I build AI products around real workflows and measurable value. Six years at HCLTech; now an MBA at IIM Lucknow.
- Based
- Bangalore, India
- Focus
- AI product management
- Background
- IISc, NID, 6 years at HCLTech
- Open to
- AI PM and product roles; strategy and consulting second
Selected work
Five cases, each with its status
Atélier: search your handwritten notes by meaning
Feature-complete and demoed to faculty; the search eval and a classmate beta are next.
Voice capture for Hinglish
Do any engines beat built-in recognition on Hinglish by enough to matter, and would anyone pay? Thresholds set before testing.
Making GenAI useful in medical device engineering
A local LLM assistant cut usability analysis and report drafting time by about 50%, with engineers approving every output.
Ensemble: an AI lead that directs cheaper AI workers
A strong model plans and reviews, cheaper ones build in parallel. A small cost study found no clear saving at this size.
About
Where I sit
UserBusinessTechnology
product
I connect user needs, business goals and technology. Design training at IISc and NID, six years at HCLTech, and an MBA at IIM Lucknow shape how I build products.
- Recognition
- Red Dot Design Award · US design patent, granted · Intel × IIM Lucknow, 3rd runner-up
- Building now
- Atélier, a handwriting-first notes app for iPad · TicketPilot, an AI ticket router · Ensemble, a tool for directing AI coding agents
Fun projects
Built to play and to learn
Alpine SkiesA free flight sim over the Swiss Alps that runs in a browser tab, no sign-up. Live, with a short write-up of the product calls.
Game Theory PlaygroundThe Crossroads Guild: play the prisoner's dilemma, a tournament, an evolving valley, an ultimatum game and an auction.
Nuit Loop StudioA small loop studio: chords, a melody and tab, with slowed, reverb and delay effects.
Aegis HydroSimA 3D ocean wave simulator with a boat and several camera views, built on three.js.
Resume Fit CopilotA resume checker that holds your real evidence. Six AI test users found four blockers; the product was reset to checker-first.
